What refund conditions are there?

All items being returned must be sent back whole (including accessories, guarantee documents, manuals and cases) and new, unused and in the original packaging that is completely intact.Refunds are only issued on the basis that you have not damaged the product, and that you have sent it back in its complete state.

How will I know if my parcel has been dispatched?

You will get an automated email from Hawala once your item has been dispatched. This email includes a list of items dispatched, and a link that you can use to track your parcel. If your email does not include a list of every item then this means that the other items could be being dispatched separately.

What countries do you ship to?

We ship worldwide, check if your country is in the country list on checkout page.

Why does shipping take 10-20 working days?

We ship every 15-20 working days to ensure to sell you at the best price, we order from our supplier distribution center to guarantee you the best price in the market, we offer free shipping on all orders above 50$/50€.